Case studies

Integrations that made it into daily use.

Client names are under NDA. The systems, the approach and the outcome are described as they happened.

A service-desk assistant handling first-line tenant inquiries

Inbound tenant email triaged, answered from the existing knowledge base and logged into the CRM — with anything contractual routed straight to a person.

Outcome: First-line response time from days to minutes
Systems: Microsoft 365 · CRM · ticketing · document archive

Architecture & construction

Tender analysis cut from three days to an afternoon

A document pipeline that reads public-sector tenders, extracts the requirements into a structured checklist, flags risky clauses and drafts the standard response sections.

Outcome: More bids evaluated per quarter with the same team
Systems: Document management · Office 365 · internal bid database

Logistics operations

KPI monitoring that explains the deviation, not just the number

A daily sweep across operational data that detects drift, assembles the context behind it and posts a written briefing into the team channel before the standup.

Outcome: Weekly reporting preparation down to about an hour
Systems: PostgreSQL · warehouse management · Slack · Grafana

ManufacturingWrite-up in preparation

Invoice processing with a reviewer queue for the uncertain cases

Incoming invoices extracted into the ERP schema and matched against purchase orders, with anything below the confidence threshold routed to accounts payable rather than guessed.

Outcome: The majority of invoices posted without manual entry
Systems: ERP · DATEV · document inbox

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